Return & Refund Policy — ALMAF

At ALMAF, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order. To be eligible for a return, the product must be unused, undamaged, and in its original condition and packaging. The product must not have any marks, stains, scratches, signs of use, or other damage.

For return requests, customers are required to record an unboxing or product-condition video when opening the parcel. This video may be requested by our team to verify the condition of the product and the reason for the return. Returns without the required video may be subject to verification before approval.

If you receive a damaged, defective, or incorrect product, please contact ALMAF Customer Support as soon as possible with your order details and the required video. After verification and approval, we will guide you through the return process.

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. If your refund is approved, the applicable amount will be processed through the available payment method. Delivery charges may be non-refundable, depending on the reason for the return.

Products that have been used, damaged after delivery, altered, stained, or returned after the 7-day return period may not be eligible for return or refund. ALMAF reserves the right to reject returns that do not meet the conditions mentioned in this policy.